Inside Jumia “Contactless” Delivery in the fight against COVID-19

Jumia launches “Contactless” Delivery and “Cashless” Payments in response to the COVID-19 in Africa 

Jumia launches “Contactless safe” Delivery (1)
Inside Jumia “Contactless” Delivery in the fight against COVID-19

The Jumia e-commerce platform’s contactless and ‘cashless’ payment and delivery methods provide riders and customers with safer transactions.

Jumia has today announced the launch of ‘contactless’ delivery for prepaid product packages on Africa’s leading eCommerce platform.

After the COVID-19 outbreak, the company takes special steps to protect customers, vendors and partners.

The “Contactless safe delivery” option from Jumia was introduced via MTN Mobile Money to drive the initiative. 

This allows consumers to make online prepaid payments for products and to receive it without direct contact or a cash exchange with the supplier (delivery agent).

 “The health and safety of our customers and delivery agents is our absolute priority. We are uniquely positioned to step up and be part of Africa’s response strategy in this challenging time. We have implemented a “Contactless” delivery option, which eliminates any possibility of physical contact. Convenience, social distancing and cashless measures are woven into one solution to combat the current situation.”

said Apoorva Kumar, SVP Logistics at Jumia.

During delivery, Jumia delivery agents were trained to implement the necessary standards.

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When they arrive at customers and drop the package at their doorstep, they are told to call or text, and then walk back to the safe distance limit and wait for the customer to take the package before he leaves.

Consumers are strongly encouraged to use MTN mobile money to pay ‘cashless’ with Jumia.

This will make fewer resources available to retailers and the general public and help reduce the risk of the transmission of coronavirus.

The “Contactless” payment option is available on all contactless, cashless methods like MTN Mobile Money.

For more info please refer to our website for a detailed order guide (

About Jumia

Jumia is Africa’s largest e-commerce website. It was built around Jumia Logistics, a marketplace and JumiaPay. The platform is used to help link and exchange millions of customers and thousands of sellers.

Jumia Logistics enables our network of local partners to deliver a million packages. 

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JumiaPay makes payments simpler for Jumia’s platform online purchases.

Jumia believes that e-commerce facilitates human lives by helping people shop and pay millions of products at the best price wherever you live, thanks to over 1,5 billion people and over 500,000 Internet users in Africa. 

E-commerce also offers small and medium-sized businesses new opportunities to expand and employment to develop to the young generation.

For more information about Jumia, follow us on Twitter Jumia_Group

Lifestyle Uganda

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