C-Care Uganda and dfcu Bank have partnered to expand access to medical insurance through Blue Care, a health insurance product targeting individuals and families who may not have access to employer-sponsored medical schemes.
The partnership combines dfcu Bank’s financial services network with C-Care’s 21 healthcare facilities to promote the insurance product and connect more Ugandans to healthcare services.
Blue Care offers annual premiums starting at sh1 million, with coverage limits comparable to those available under corporate medical schemes. The product targets individuals aged between 18 and 70 and is available to both dfcu account holders and non-account holders.
The partnership was highlighted at C-Care’s Customer Appreciation Dinner held at Onomo Hotel in Kampala on October 30, 2026. The event brought together former patients and other stakeholders to discuss patient experiences and improvements in healthcare delivery.
Bank, hospital network seek wider insurance uptake
Arthur Kintu, dfcu Bank’s Head of Bancassurance, said the bank would use C-Care’s presence in different communities to support the distribution of Blue Care.
“As DFCU bank, we have decided to have sort of a soft launch with C-Care because we are going to ride on its spread, as well as its touchpoints within the communities out there, for it to support us, distribute our blue care medical product,” Kintu said.
He said the engagement would also provide an opportunity to introduce the product to C-Care’s customer network.
Blue Care was developed by dfcu Bank in partnership with Jubilee Health Insurance and officially launched in December 2025. It offers four plans, Bronze, Silver, Gold and Diamond, with different premiums and coverage limits. The highest plan provides inpatient cover of up to sh120m, according to dfcu.
The collaboration with C-Care adds a healthcare distribution network to the bank’s existing financial services channels.
C-Care seeks patient feedback
The partnership was announced during an event that also focused on patient experience and service improvements.
Sheila Aboth, C-Care’s Head of Brand and Client Experience, said the dinner was intended to give former patients an opportunity to discuss their experiences and identify areas requiring improvement.
“It is important for us to bring our former patients together in one room, where we can have meaningful and honest conversations, understand one another, understand our patients and understand C-Care,” she said.
Aboth said the feedback would help the healthcare provider develop practical measures to improve service delivery.
C-Care East Africa chief executive officer Azhar Sundhoo said the organisation had previously used patient feedback to guide improvements to its facilities.
He cited concerns raised during an earlier engagement about limited space at the Women Centre, saying the organisation had since expanded its facilities and developed a new outpatient department, alongside dedicated centres for women, children and specialist services.
Sundhoo said the organisation’s ambition to become the region’s most trusted healthcare partner depended on accessibility and continued communication with patients.
He also pointed to the addition of Roswell Women & Children Hospital to the C-Care network as part of its expansion strategy.
Digital services and expansion
C-Care is also investing in digital services intended to make access to healthcare more convenient.
One of the initiatives is an appointment booking system through which patients receive booking links by SMS or WhatsApp. The system is intended to reduce unnecessary waiting and queuing at cashiers.
The healthcare provider says it serves more than 700,000 patients annually, with investments in specialised services, facility expansion and patient experience forming part of its regional growth strategy.
The combination of healthcare provision, financial services and insurance distribution is expected to give the partners an additional channel through which to reach individuals seeking medical cover.
