Here, Lifestyle Uganda has put together a list of 14 of the most frequently asked questions about Lycamobile Uganda data bundles and rates.
KAMPALA | LIFESTYLE UGANDA — In the past, Ugandans’ access to unlimited Internet was restricted with daily and monthly data caps, but that has recently changed thanks to new mobile network operators like Lycamobile Uganda who have gotten into the business with soothing data bundles to their offer catalogs.
Unlimited mobile data deals, first introduced by Orange Uganda, and later Africell Uganda, have always placed pressure on data networks, resulting in poor quality of service.
This article offers an overview of the 14 most frequently asked questions about the internet bundles Lycamobile Uganda is offering. The recent update of their data bundles has generated yet another discussion about unlimited data plans.
Lycamobile Uganda offers customers the convenience of auto-renewal for their bundles, so that customers don’t have to worry about their bundles expiring. Customers can easily disable auto-renewal when activating a bundle, ensuring that they don’t lose their remaining data, minutes, and SMS.
How do I activate a national bundle?
We recommend visiting the Lycamobile Uganda National Bundles page where you will find the specific activation code needed for the bundle you wish to purchase.
Alternatively, you can reach Customer Service by dialling 100.
How do I check if a bundle is active on my Lycamobile?
You can always use the *131# to find out what your bundle is and how much allowance you have on your Lycamobile account. The service provided by Lycamobile Uganda makes it easy to find out bundles and rates information.
Through dialing *131#, customers can quickly find out what their bundle is, how much allowance they have, and other relevant information. This makes it easy for customers to make informed decisions about their mobile phone usage.
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Will I get a confirmation message after a bundle is activated?
Upon activation, you will receive a confirmation text message. Please only use your bundle after receiving the confirmation text. If you use your bundle before receiving the confirmation text, you may be charged under standard rates.
Call Lycamobile Uganda Customer Service at 100 if you have not received a confirmation message regarding your bundle allowance.
Dialing *131# will allow you to access the Lycamobile Uganda menu and select the option to check your bundle allowance. Alternatively, you can call the Lycamobile Uganda Customer Service line and speak to a representative who can provide you with the information.
Does Lycamobile Uganda bundles have an expiry date?
Yes, the expiry details are listed on the Lycamobile bundle page as well as in the terms and conditions.
Visit https://www.lycamobile.ug/en/plans to view all plans.
Can minutes be carried forward to the next month if they’re not used?
No, all allowances expire on the same day as the expiration date for the bundles according to Lycamobile terms and conditions.
I have activated a bundle and have used all the allowance, Can I activate the same bundle again?
Yes, you can reactivate the same bundle as long as you have airtime on your phone.
Can I use these minutes to call other countries?
The bundles offered by Lycamobile Uganda are designed to meet the specific needs of specific customers. You will only be able to call the countries specified in the bundle.
I have activated the wrong bundle, what do I do?
When a bundle is activated, Lycamobile Uganda does not offer the option to cancel it, but depending on the bundle and the way you use it, they will do their best to assist you.
Please call Lycamobile Uganda Customer Service at 100 for more information.
Where can I find the details of the Lycamobile bundle?
As part of their commitment to offering their customers the best bundle deals, Lycamobile Uganda updates their rates frequently; to find out the most current information on the rates and bundles, please visit their website at https://www.lycamobile.ug/en/plans/.
Alternatively, you can call Lycamobile Customer Services at 100 from your phone.
My bundle has been renewed by debiting the cost from my bank account. Why is this?
The Lycamobile bundle can be automatically renewed after activation. Please check the box to disable auto-renewal when activating a bundle. This is done to ensure that customers don’t have to worry about their bundle expiring, which would otherwise cause them to lose their remaining data, minutes, and SMS. Auto-renewal also eliminates the need for customers to manually renew their bundles each month.
Also, keep in mind that the auto-renewal feature is available so that you don’t have to remember to top-up your account. It is also possible to cancel the auto-renewal by dialling *190# at least 24 hours prior to the bundle expiration date.
Are there any monthly or hidden charges?
There are no additional fees or charges hidden away. You only pay the price you see.
Visit their website for full details of the various ways you can get in touch with them. 1) Call Customer Services at 100 from your Lycamobile or +256726100100 from any phone. 2) Visit their Contact Us page for full details of the various ways you can get in touch with us.
All plans are available at https://www.lycamobile.ug/en/plans.
What mobile handsets can I use with Lycamobile?
Lycamobile supports internationally recognised GSM standards that are adopted by all major handset manufacturers. Lycamobile does not impose any other restrictions on the type of handset you can use.
My internet has stopped working. What should I do?
Make sure your phone has sufficient data or balance to support your data usage, you can always check your Lycamobile data allowance by dialling *131#.
You can reach their friendly Customer Services team on 100 from your Lycamobile or +256726100100 from another phone if the problem persists.
Do I have to manually input settings on my handset to access the internet?
Your handset model will determine how you receive the internet settings. For most phones, you will receive the settings automatically, which you will have to save in order for the internet to work.
To manually configure your specific handset model’s settings, visit the Mobile Web Settings page on the Lycamobile Uganda website. Alternatively, you can contact Customer Services by calling 100 from your Lycamobile phone or +256726100100 from another.
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