Here Is How the Otterbox Return Policy Works

If you’re not satisfied with your purchase from OtterBox, you can get a refund within a month with the company’s return policy. 

what is otterbox policy

KAMPALA | LIFESTYLE UGANDA — When you purchase a product from OtterBox, you are protected by the company’s return policy. If you are not satisfied with your purchase, you can ask for a refund within a month. 

To do so, contact the company’s after-sales support staff and request a return authorization number. However, keep in mind that your refund will only cover the product itself and will not include shipping costs for an exchange.

In this article: The Otterbox Return Policy Explained

20% restocking fee

If you decide to return your purchased goods for any reason, including incompatibility or a change of mind, the restocking fee is 20% of the invoice value. 

This fee is not waived in all cases, so it is important to read product descriptions thoroughly before placing an order. This is especially important when purchasing more than ten items. 

It is also important to understand that you are responsible for choosing the right product before you purchase it.

Free shipping

If you’re in the market for an iPad case, phone case, or tablet case, you’ll want to check out Otterbox. Not only do they make a durable case, but they also sell outdoor gear like tumblers, coolers, and dry bags. The company also offers a lifetime guarantee on all of their cases.

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When it comes to returns, you can either use their online or retail store. The retail store will likely be quicker and easier for you to process. They’ll have all of your order information and history and can usually process your request within the same day. 

Of course, if you order from an online store, you’ll have to pay the return shipping fees.

otterbox return policy

Limited-time deals

The OtterBox Limited Time Deals return policy allows you to return items within the specified period. However, some products are not eligible for a return, including Private Collection and Limited Edition products. 

In such cases, the company will exchange the item, which will depend on availability. The replacement product will not necessarily be the same color, but it will be covered under the Otterbox Limited Warranty for the remainder of its original warranty period. 

Unless you are dissatisfied with the replacement product, you will not be able to return it. In addition, you won’t be reimbursed for shipping and any taxes on the return of the product.

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If your product is defective, you can return it to the store within 30 days. It is recommended that you visit a store where you bought the item, as the employees may know your name and order information. 

They may also be able to process your request the same day. Otherwise, you can also contact Otterbox’s online warranty service.


otterbox return policy broken

If you purchase an OtterBox product, you can rest easy knowing that the company will replace or repair any defects within the warranty period. 

This warranty covers all parts of your product and it is available to all original end-use customers. Depending on the warranty period, it may also cover replacements for discontinued products.

To claim your Otterbox warranty, you can contact them online. You will need to provide proof of damage and submit a claim form. In some cases, you may be required to send in your product for inspection. 

You must submit the claim within 60 days of the expiration date. You may also have to submit a photo or video of the damage, as Otterbox will ask for it.

Otterbox is known for offering premium accessories. They have several line products, including outdoor cases and bags. These products feature a luxury look and feel, and are protected under the Otterbox warranty. 

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You can also purchase gaming accessories from Otterbox, including cases and controllers that give tight grip around the controls. These accessories work with the iPhone‘s MagSafe technology to enhance the gaming experience.

OtterBox also offers a seven-year warranty for their smartphone and tablet cases. The warranty covers defects in materials and workmanship. 

In the case of a damaged case, you can contact OtterBox via phone or online. If the case is damaged or defective, the company will send you a replacement.

Otterbox covers protect phones from scratches and shocks, but they cannot prevent every damage. However, if your phone falls out of an OtterBox cover, you can file a warranty claim for it. 

To make use of the Otterbox warranty, make sure to purchase the cover from an authorized retailer, and be sure to purchase it within the warranty period.

Ssendaza Ismail

Social Media Manager/Blogger

A Blogger that gives you the latest news and gossip on the hottest local and international celebrities. Previously, Ismail worked as a System Administrator at Pearl VoIP & 3GTelecommunication UK for 6 months as remote Network operations center engineer(NOC). Let's talk, WhatsApp: +256753659743

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