Return Policy at ASOS: Here’s What You Need to Know

The ASOS return policy allows you to return your items within 45 days of purchase. If a return is made after this time, the item must have been worn or used.

asos return policy

KAMPALA | LIFESTYLE UGANDA ( — What is the ASOS return policy? Generally speaking, you can return your items within 45 days of purchase using the ASOS return policy. If an item is returned after this time, it must have been worn or used. 

You can also return an item if it has a faulty construction. Listed below are the steps to follow if an item has been worn or used and is not in perfect condition.

Items that are returned after 45 days

You can return items purchased at ASOS if you’re not happy with them within 45 days of receiving them. ASOS offers free returns to some countries. You may need to pay for postage, however. Please check ASOS’s website for more information.

One of the most attractive features of ASOS is their free return policy. It makes it easier for customers to try new items and reduces the risk of buying things that might not work for them. The only downside is that you can’t get cash back if you wait until 45 days.

When you’re ready to return your ASOS purchase, make sure you read the policy carefully. This includes the terms about exchanging items and their return policy. 

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Please note that ASOS, just like other companies, does not accept returns for unwanted items after the relevant returns period above (28, 29 or 45 days)

ASOS may need to send it back to your default delivery address, and you will have to cover the costs of that shipping.

Items that have been worn

ASOS understands that you might need to return an item if you don’t like it. The company offers a 28-day return period and many of its products can be returned for free, if they haven’t been worn. 

You can also request a store credit or gift card in exchange for the item. This generous return policy is one of the reasons why people prefer shopping online.

To receive a refund, you must notify ASOS within 28 days of receiving the item. If you receive a gift voucher, you can use it towards a future purchase. If you’ve worn the item, however, you can’t return it.

asos return policy on sale items

Items that have been used

If you want to return an item that you’ve worn, ASOS makes it easy to do so. The company uses an online system, so you simply need to fill out the online form and note the reason for the return. 

As long as you can repackage the item, ASOS will be able to process the refund in a timely manner.

ASOS allows you to return an item for a refund within 28 days. After that, you have to pay for return shipping costs. You can return only one item at a time, so if you’ve ordered a few items, you can only return one item at a time. 

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However, you don’t have to send the whole thing back, as long as it is not used. ASOS has a helpful guide to returning items to make the process easy.

Items that are returned due to faulty construction

If you’ve bought a faulty item from Asos, you can return it for a full refund. In some cases, the company will provide a replacement, but in most cases, the company will simply offer you a full refund. 

If the item was defective in construction, you should contact Asos Customer Care before returning it. They will be happy to assist you, including helping you with payment plans like Klarna or Afterpay.

ASOS has changed its return policy to allow its customers a longer time to return their items. Now, you can return your item for up to 45 days. 

But if you do so after 28 days, you will only receive a partial refund. You can, however, receive a gift voucher for the item instead of a full refund.

Items that have been returned due to manufacturer’s fault

what is asos return policy

If you find that an item you purchased is not as described, you can return it to ASOS. They will issue a gift card for the amount of the purchase and will refund you within two weeks. 

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If you decide to return the item for any reason, you need to follow the return process carefully. The company will not accept returns if the item has been used or if the hygiene seal or tags are removed.

ASOS return policy may not be as transparent as some other clothing retailers. Personalized items or personal care products are subject to an alternate policy. These stores may not issue a full refund but may instead give you a store credit or offer replacements.

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Lifestyle Uganda Editor